We can now issue further guidance in relation to the announcement from UK Finance regarding lenders extending mortgage offers by up to 3 months for those Customers impacted by Covid-19.

Where customers are one month from their offer expiring and need an extension by up to 3 months you can contact us on their behalf to request the extension.

The request will then be assessed and will take into account any change in the Customers circumstances that you have made us aware of.

Prior to submitting the offer extension request, please check our affordability calculator to ensure the case is still affordable.

Where the case no longer passes the affordability test, you may of course decide to vary the requirements of the application (for example a lower loan amount and/ or extend the mortgage term.)

If you are looking to amend the Customers requirements as a result of a change in their circumstances, please provide an accompanying memo when forwarding supporting documents for the case to be assessed.

The three month offer extension request form can be found on the Useful Forms and Guides page of our Website:

http://www.intermediary.natwest.com/intermediary-solutions/forms-guides.html

Please use the “EMAIL FORM” button at the bottom of the Request form to submit and attach any accompanying documents in support of the Request.

Please note that the existing New Build 6 Month Offer Extension request process remains unchanged.

Our primary focus remains to ensure that any mortgage we provide to your customer is affordable and we will continue to work closely with both you and those customers who have requested an extension to their mortgage offer.