We are working hard to make sure we understand our customers circumstances given the impacts of Covid-19. In this context we are putting in place some additional support to help underwrite self-employed customers.
Please contact your BDM to discuss all self-employed cases prior to submission. This is necessary to help ensure you have a straightforward application process and so you can set realistic customer expectations.
The conversation will involve:
- Update on current real-time SLAs
- Update on current self-employed underwriting process and what to expect
- A quick assessment of the case eligibility vs current criteria
- Breakdown of packaging requirements and additional supporting documentation
We look forward to speaking with you.
