We are making some changes to our mortgage range.

Download the summary of changes for new customers here
Download the summary of changes for existing customers here

Transitional arrangements

You’ll be able to produce Mortgage Illustrations and submit applications online for existing deals up to 10:30pm on Monday  29 January 2018.

The supporting documentation for online applications on these products must be received in our Mortgage Centre in Birmingham by close of business on Tuesday 13 February 2018.

Missing information process

Cases received before Tuesday 30 January 2018 with missing information will be identified by the Broker Support Team, who will contact the broker to obtain this.  If the missing information cannot be completed on the same day, the case will not qualify for the expired deal.

If you are unable to submit an application online due to a technical issue that cannot be resolved over the phone, then you must submit a paper-based application. The only other circumstance that we will accept a paper application is if you are a Countrywide member using the MTE to submit a porting case. In both instances, you must e-mail your BDM by midday on Tuesday 30 January 2018. Requests received after this time will not be considered.

Your email must include in bullet points:

  • Your details – name, company and postcode
  • Customer name
  • Product applying for
  • Amount of mortgage loan
  • Reason for paper application – If you have experienced a technical issue a clear description of the problem encountered with error code (if applicable) must be provided
  • State whether you were trying to submit via NatWest Intermediary Solutions’ website or the Mortgage Trading Exchange

Paper applications must be signed by all applicants and the original received at the following address by close of business on 1 February 2018 for your rate to be honoured:

NatWest Intermediary Solutions
Broker Support Team
1st Floor
6 Brindley Place
Birmingham
B1 2UU

Any cases that are submitted with missing information will not be upheld.

Any cases submitted must have all supporting documentation by Tuesday 13 February 2018.

If you have any questions around criteria or packaging please contact our LiveTALK team who will happily give you some guidance or if you have a complicated or a high value case you wish to discuss please give your BDM a call.