NatWest has updated the furlough evidence it requires from mortgage applicants and told brokers it can no longer offer case updates or escalations for any applications within service level agreements (SLA).
The lender said it made the changes to furlough guidance as borrowers were returning to their jobs after previously being furloughed.
“We have reviewed and updated our policy to support you and your customers when applying for a mortgage with us,” it said.
“The updated guidance is effective from 9 July and covers the types of evidence required to support new applications at each stage of the customers return to work post furlough.”
