We have changed our retention strategy for all customers whose products are rolling off in 2020. This year we are emphasising to customers the opportunity to go back to their original broker to complete their Product Transfers.
We are currently in the process of writing to customers who are rolling off in April, where we highlight the option of customers speaking to their previous broker, or a broker of their choice.
Benefits of a customer processing their Product Transfer via a broker:
- Exclusive broker rates;
- Customers are benefiting from an existing relationship;
- Simple process for a broker;
- The facility is available for customers who are within their roll-off period (110 days before end date), those on a standard variable rate (SVR) and those with ‘track and switch’ functionality. The balance available to switch must also meet the product minimum of £10,000.
If you have any questions, please don’t hesitate to get in touch here.
