In light of the current situation, we wanted to inform you of the measures we’re taking to provide continued support and assistance during this period and to reassure you that we are still open for business.
What we’ve done so far
We‘re undertaking all the recommended steps to limit the spread of COVID-19 in our offices as recommended by the Government and to ensure continuity of service for our brokers and borrowers.
We’re implementing split site and split shift working in all of our central function locations (Wolverhampton, Kent and India). If there’s an outbreak in one of our many offices, we can continue to process business as usual from alternative locations.
- Staff also have the ability to work from home securely should the need arise
- While our underwriting and sales teams are limiting office visits, they have the capability to work remotely and all meetings are taking place virtually via video or teleconferencing
- Our BDMs are always available to support you via phone or email. You can contact them here
- We’re in regular contact with our valuer and conveyancing partners and continue to work with them to ensure they can maintain an acceptable level of service
We’re aware you could face difficulty for a short period and our teams are ready and able to assist you any way we can. We would urge any borrowers who may face problems to contact us as soon as possible so that we can help.
Keeping you updated
As the situation evolves, we’ll be updating the FAQ page of our website, so please visit our website for our latest information.
Rest assured
We have contingency plans in place to cope with various scenarios.
We’ll continue to monitor the latest government advice and will review and amend our policies in line with this advice.
In the meantime, we’d like to thank you for your continued support and please don’t hesitate to speak to your BDM in the first instance if you have any concerns.
