We want to share our fantastic news. We’ve been awarded Best Building Society for Customer Service 2020 by What Mortgage Awards for the third year running.

Our Business Development Managers, Intermediary Support Desk and wider customer service teams have been working hard to answer all of your COVID-19 queries, along with the dedicated FAQ webpage we created for you. We’ve taken a common sense approach and hope you and your clients have felt supported by us.

We’re proud to have helped our Members by processing over 13,000 Mortgage Payment Holidays, as well as creating tools, like our Mortgage Payment Holiday Calculator, to help you and your clients calculate approximate new monthly payments following a payment holiday.

We really value your insight and feedback, and we hope this award will strengthen your recommendations when placing cases with Principality in the future.

Get in touch!

If you have a case you think we can help with, get in touch with your local BDM who will be happy to help.

Principality – proud winners for the third year running!

We’ve been awarded Best Building Society for Customer Service 2020 by What Mortgage Awards for the third year running.

Our Intermediary and wider customer service teams have been working hard to answer all of your COVID-19 queries. We’ve taken a common sense approach and hope you and your clients have felt supported by us.

We really value your insight and feedback, and we hope this award will strengthen your recommendations when placing cases with Principality in the future.

Get in touch!

If you have a case you think we can help with, get in touch with your local BDM who will be happy to help.