Heritage update
As the market has continued to evolve we’ve continued to develop our products. We’ve started the year as we mean to go on with a further major overhaul of the Heritage range, to offer better flexibility to our customer base.
These include the range now catering for age-restricted and sheltered accommodation (providing the property is worth over £200,000 and has a resale fee of under 3%. The maximum LTV available will be 2/3rds of those for standard properties).
Other changes to the criteria include flat roofs being considered up to 30% (compared to the 25% of 2019 criteria), maximum acreage increasing to 5 acres (versus 3 last year) and leasehold properties now being considered if leases have a minimum of over 100 years remaining (previously minimum lease terms were 120 years). In addition, annexes where a carer or relative are residing will also now be considered, subject to them being on the same title as the property with shared council tax and utilities.
Heritage is available to over-55s and offers whole-of-market ERC-free partial repayments. To find out more about how the range can help your clients, head to our dedicated page by clicking here.
Adviser support update
We’re pleased to announce the expanded rollout of our marketing workshops following a successful trial event at our Leeds offices last year. The events are designed to give advisers an interactive walkthrough of the marketing support that we offer, culminating in the opportunity to design and develop your own marketing plan and identify any area of support you might require. See full details of upcoming events happening around the UK on a bi-monthly basis and register your interest here
We’ve recently launched our latest edition of our Quarterly Report for advisers. The report draws on the news cycle of the previous three months to offer a convenient, single-point information resource for those wanting to broaden their knowledge when it comes to recent trends in relation to wider market and customer demographic trends, and other customer habits. The report will be supported by video content later in the year and can be accessed, along with all previous editions, here
Expanded teams for unprecedented service
We’ve recently expanded our Intermediary Sales and Customer Account Servicing Teams, enabling us to offer unbroken and unprecedented levels of support and service to you and your clients from initial KFI and throughout the duration of the lifetime mortgage.
Our Sales team now boasts not only three field-based BDMs but also a trio of office-based Relationship Managers and three Telephone BDMs (with a fourth being added imminently). It means that whenever an adviser needs support or clarification they have access to a member of the team to help answer their query, whatever the medium.
The growth of our Customer Account Servicing team has been borne out of increased customer contact as a result of a portfolio which exceeded £1bn last spring (and which has grown considerably since). The rapidly growing team affords us the opportunity to best serve our customer throughout their time with us as they explore and investigate the features of their plans.
