Product Solutions in Focus
We’ve listened to your feedback and have been working hard to overhaul how we present key product information to you, as part of a comprehensive project aimed to help you find the best retirement solutions for your clients and to make life as straightforward as possible as the world becomes more digitally-focused.
We’ve made some important changes to our product website, including:
- Making our product information more accessible;
- Ensuring all our product documents are quickly downloadable as PDFs;
- Introducing a new lending criteria search with key search drop-down tool;
- Creating new high-level client scenarios to help advisers find the right product for their client;
- Unveiling new explainer videos highlighting key product USPs.
Video Focus
We’re proud to offer market-leading service levels to your customers, including post-completion and beyond. In this month’s video our Head of Mortgage Servicing, Suzanne Latimer, talks through the culture that helps us to deliver first-class follow-on care, recent team growth, and how the pandemic has changed people’s relationship with their lifetime mortgage.
Click here to watch the video, and click here to see our full range of new Customer Account Servicing resources.
Business Update
Learn More About Our Customer Account Servicing
We’ve recently launched new dedicated resources focused on the service we offer post-completion. Click through to our dedicated adviser and customer web pages for case studies, details of our new literature, and what providing great service means to our team.
Read The Views Of Our CEO
Our CEO, Paul Carter, penned a column for Mortgage Solutions detailing how he remains positive about the market’s prospects despite the expectedly flat market figures that came out in Q2. Read his full thoughts here.
Learn More About Pure Servicing Solutions Funder Partnerships
We’re pleased to offer our equity release expertise out to strategic partners through our new Pure Servicing Solutions sub-brand, which offers solutions for origination and servicing combined, or servicing only. Find out more through the new web page.
Upcoming Events To Boost Your Knowledge
The year might be in the home stretch, but our commitment to providing and interacting with engaging adviser-facing events remains as strong as ever. We’ll be holding another of our Unplaceables webinars on November 11th which you can sign up to here and a Pure Update session on November 25th – stay tuned to socials for more information. We’ll also be contributing to the upcoming FSE Live Digital Events.
