We are pleased to advise that our intermediary partners can now use Barclays Secure Mail to submit residential and buy to let (BTL) rate switch applications. In order to access Barclays Secure Mail, you will need a unique pass-phrase. Where identified, a new pass-phrase would have been sent to you directly.
What does this mean?
- You no longer need to use Fax or Post
- You will have an audit trail of when you have submitted your clients’ applications
- You will receive an automated response confirming receipt of your email
- It will reduce the need for you to call our telephony team to confirm each application has been received
- Greater confidence in our rate switch process
This innovation ensures that your documents are automatically and securely routed to the correct department, where your rate switch applications are then processed. For more information, help and support in using Barclays Secure Mail, please see our ‘How to’ sheet and our BTL Rate Switch Information sheet.
