I am pleased to confirm that June renewals are now ready for you to download from Bupa Connect. If you have clients renewing during June, you can find their quotes within the portal, using your login details.
If you’re having difficulty, need a log in or require further support, please contact the team.
What else can I do on Bupa Connect?
- Update member details including enrolments and lapses
- Generate new business quotes
- Download group reports including membership lists
Bupa Connect is the secure, safe and efficient way to manage your business clients and their employees.
We’re constantly improving your tool based on feedback from our intermediary network, if you have any suggestions on what you’d like to see, let us know.
Our pledge to you and your clients
As COVID-19 continues to impact the UK, we want to inform our intermediary partners of some measures that we are taking to support our UK health insurance customers.
We have responded to this healthcare crisis with:
New and expanded services
A wide range of health services and resources can be accessed from the safety and comfort of our customers’ home. These include telephone and video consultations with nurses, GPs and consultants, specialist help for physiotherapy and mental health, right through to chemotherapy at home for cancer patients.
We have also expanded our Digital GP service that we provide in partnership with Babylon so it’s available to all customers during this time. This includes 24/7 GP appointments, prescriptions delivered to your door* and a new COVID care assistant feature that contains an inbuilt coronavirus symptom checker.
Specialist health advice
We’ve created a dedicated Bupa COVID-19 online hub to help people manage their physical and emotional wellbeing with regular updates and health advice and content.
We also have a dedicated intermediary section of the COVID-19 hub with information regularly added and updated to help support you with any queries you may have.
Hospital treatment for covid-19
As a public health emergency, COVID-19 is being treated through the public health system. If a customer needs to receive NHS treatment for COVID-19, they will be able to claim a cash benefit where this is included in their policy.
Playing our part
Bupa is playing a role in the nation’s fight against COVID-19. Across the UK, Bupa is redirecting resources and people to support the NHS and other public health bodies wherever we can. We are proud of our healthcare professionals, carers and other members of staff who are part of the public health response to COVID-19.
Rebate pledge
As the UK’s independent hospital sector rightly joins the fight against COVID-19, some hospital procedures are being delayed, while other urgent care, such as cancer treatment, continues. Most treatments which are deferred will be delivered and funded by us as soon as possible when things get back to normal. However, we think that there may be a reduction overall. At this point, no one can predict the full impact, but we are letting our health insurance customers know that we will do the right thing for them.
We’re committing to pass back any exceptional financial benefit ultimately arising as a result of COVID-19 to our UK health insurance customers. This will be by rebate or other appropriate means. When the likely impact of the COVID-19 crisis is clearer we will update customers on how we intend to do this. We will commission a third-party review to ensure that what we do is fair and reasonable across our different customer groups. At Bupa our customers come first, and we want to show this in a tangible way.
Keeping you informed
Finally, we have created a dedicated COVID-19 hub which we continue to update with frequently asked questions as well as helpful content to support you and your clients during this crisis. Please continue to check back regularly for the latest updates.
We will be communicating with all individual customers in the coming days to inform them about what we are doing to help them during this challenging time. Download the customer letter by clicking the link below for reference.
If you have any questions on the above, please contact your Bupa account manager.
I hope you remain safe and well.
Iain McMillan
Director of Intermediary
