We’re focussed on our customers as individuals. We understand that when they need to make a claim, they’re going through a challenging time.
So we aim to deliver a more positive claims experience for your clients.
And we’re proud to have a strong claims track record.
In 2019 we paid out 99.7% of all claims, helping over 119,000 customers and their families*.
Personal and supportive
The help and support your clients receive is sometimes just as important as the payout.
That’s why we make sure our claims experience is tailored to their needs.
These include:
| A single point of contact who manages each claim from start to finish. | ||
| A dedicated nurse who can provide emotional and practical support. |
Find out more about our claims experience and take a look at our claims figures in more detail so you can be confident when recommending Royal London.
*Source: Royal London UK protection business claims paid (1 January – 31 December 2019).
