Committed to supporting you and your clients
To help customers at this difficult time, we’ve arranged three months’ free access to mental and physical wellbeing apps. This is offered as part of our Helping Hand support service, included with all our protection plans.
Through Helping Hand, customers can already access a dedicated nurse for tailored and personal support. They can also get career or legal advice, for example around furlough or redundancy. We’re working on developments to offer even more Helping Hand support services, and now seemed like the right time to give earlier access to benefit our customers.
The apps
- Thrive: Mental Wellbeing – an NHS approved and clinically effective mental wellbeing app providing relaxation exercises, sleep improvement tools, and resilience building techniques.
- TrackActive Me – is a physical wellbeing app providing home-based exercise programmes and physiotherapy advice to prevent and manage injuries and conditions.
Letting your clients know
We’ll be emailing protection customers over the coming weeks to let them know about the support that’s available to them and how to access it. As well as the apps, they’ll have access to practical hints and tips on managing their finances. And for any questions relating to their protection needs, we’ll continue to recommend customers speak to their adviser.
We want to do all we can to help our customers at this time, and that’s why we’ve added something extra. We hope you and your clients find these new services useful.
If you have any questions, please get in touch with your usual Royal London contact.
Helping Hand is a package of support services, provided by third parties that aren’t regulated by the Financial Conduct Authority. These services aren’t part of our terms and conditions, so can be amended or withdrawn at any time.
