Support for you and your clients
- New conversations starter infographic – Helping advisers initiate the protection conversation by breaking the process down into three simple stages.
- 2019 claims figures – Our claims stats from last year
- We’ve extended our Helping Hand support with free access to mental and physical wellbeing apps – adviser email attached “Free mental and physical wellbeing support for your clients”
- New IHT sales aids:
- A guide to inheritance tax using menu – this sales aid looks at how our Menu Plan could be a great way to set up a gift inter vivos plan to cover any potential IHT liability from lifetime gifts.
- A guide to inheritance tax using whole of life – this sales aid looks at how our Pegasus Whole of Life Plan can be used to mitigate against an overall IHT liability on a client’s death.
To help customers at this difficult time, we’ve arranged three months’ free access to mental and physical wellbeing apps. This is offered as part of our Helping Hand support service, included with all our protection plans.
Through Helping Hand, customers can already access a dedicated nurse for tailored and personal support. They can also get career or legal advice, for example around furlough or redundancy. We’re working on developments to offer even more Helping Hand support services, and now seemed like the right time to give earlier access to benefit our customers.
The apps
| Thrive: Mental Wellbeing – an NHS approved and clinically effective mental wellbeing app providing relaxation exercises, sleep improvement tools, and resilience building techniques. |
| TrackActive Me – is a physical wellbeing app providing home-based exercise programmes and physiotherapy advice to prevent and manage injuries and conditions. |
Letting your clients know
We’ll be emailing protection customers over the coming weeks to let them know about the support that’s available to them and how to access it. As well as the apps, they’ll have access to practical hints and tips on managing their finances. And for any questions relating to their protection needs, we’ll continue to recommend customers speak to their adviser.
We want to do all we can to help our customers at this time, and that’s why we’ve added something extra. We hope you and your clients find these new services useful.
If you have any questions, please get in touch with your usual Royal London contact.
Helping Hand is a package of support services, provided by third parties that aren’t regulated by the Financial Conduct Authority. These services aren’t part of our terms and conditions, so can be amended or withdrawn at any time.
How Royal London can help you
If your clients are looking to you for reassurance, now is the time to show the real value and quality of your advice.
Greater transparency and more education will help us to pay more claims. Craig provides a bit more insight into claims and why some don’t get paid…
Listen to Derek Bradley, CEO of Panacea, talk about being diagnosed with cancer, the importance of personal protection and his experience of his claims process
We’re proud to have a strong claims track record. See all the numbers in our 2019 snapshot.
We’ve put this booklet together for your clients to help give them some direction of the things they might need to consider when someone dies.
Keeping our business running
Our service
Our aim is to minimise impact on our core business operations and we’re working hard to continue to deliver the very best possible service to you and your clients. So far our service is holding up really well and we’ve maintained our service standards
Our underwriting
We’ve made some changes to our underwriting in response to the Coronavirus pandemic but we still expect to be able to cover the majority of customers.
