At Royal London we want to pay as many claims as possible, but it’s impossible to say we’ll always pay 100% due to misrepresentation or clients not meeting our definitions. It’s important we work together to reduce the chances of a claim being declined. So we’ve developed this handy adviser checklist to help minimise the chances of this happening.

Take a look at our claims paid figures in more detail to find out how we can help your clients and what we’re doing to be innovative on claims this year.