Royal London will resume requests for medical evidence in partnership with Medicals Direct Group and Square Health. Safety protocols will be in place including the use of PPE and single use equipment and the disinfecting of equipment that will be used multiple times where possible.

Pre-appointment phone calls will take place with individuals to discuss the suitability of exams and where this cannot proceed, Royal London’s underwriting team will discuss alternative methods of obtaining medical evidence with the adviser or their client.

Craig Paterson, underwriting and claims philosophy manager at Royal London, said:

“The safety and wellbeing of applicants is our utmost priority and we have worked closely with our medical screening partners to be able to resume offering face-to-face screening in a safe way.  We are also currently reviewing the cases submitted previously that require a medical exam but couldn’t be carried out.

“As with all changes we’ve made as a result of COVID-19, we continue to closely monitor the situation and make further changes as required.”