We’re pleased to announce that you and your administrators can now also use SFI Live Chat to talk to us about your existing mortgage applications, in addition to your dedicated contact.
For existing application queries only, you and your administrators will need to complete identity and verification (ID&V) and provide the case reference number in the chat window.
Use SFI Live Chat to talk to us about
- Case updates
- Understanding our residential and Buy to Let lending criteria
- Case packaging advice
- Agreement in principle declines
- Product fee queries
- Documentation requests
- Our products, service, and online systems
- Valuation enquiries
Please note we’re unable to take card details for payments via SFI Live Chat.
SFI Live Chat is available during the following times
Monday 9.30am to 5pm
Tuesday 9am to 5pm
Wednesday 10am to 5pm
Thursday 9am to 5pm
Friday 9.30am to 5pm
