Supporting you

The Underwriting Support Team work alongside our underwriters and have an extensive knowledge of Santander criteria. For full mortgage applications which have been given a ‘Maximum loan decision’ they should be your first point of contact.

  • The team will review the underwriting assessment with you, and discuss any possible solutions to increase the loan or achieve the full amount;
  • You’ll receive a MATS message confirming the maximum loan and the direct phone number to contact the team. In some cases, information can be confirmed verbally.

Left to right: Ian Dorward, Debbie Barr (Team Manager), Georgia Nisbet, Kim Fisher, Angelika Rutana, Nicole Campbell.

Other important contacts

If you have a new business query, please click here to contact our Sales Team who can help with:

  • New business criteria queries;
  • Declined agreement in principles, and
  • Declined full mortgage applications.

Alternatively, you can contact our Admin Team on 0800 085 1390 for any queries about a current mortgage application, including:

  • Case updates;
  • Product fee queries, and
  • Documentation request.