Service and support online

These are challenging times, and as in line with Government guidance on COVID-19, some of our offices are currently closed and we may be unable to answer your telephone queries. We need your help to use our online support and services as much as you can and help us keep our telephone service free for our most vulnerable customers.

New Business Dashboard

Many queries can be managed online through the New Business Dashboard which is updated daily, allowing you to do a lot of your administration online rather than over the phone. This may be the quickest way to find an answer to your query throughout these busier than usual times.

Log into your New Business Dashboard to:

• See live tracking comments, linked policies & applications, and application history;
• Access full policy information, outstanding actions and underwriting decisions;
• Search, check, filter and export information all in one place.

Underwriting medical evidence

Due to the current pressure on NHS and GP surgery resources, you may have concerns on how this could impact medical evidence requirements. Therefore, we are looking at alternatives to alleviate the situation.

Download our five underwriting facts flyer

It provides you with the key facts of our underwriting.