Supporting customers through a claim at a time that can be traumatic is a priority for us at Scottish Widows. I wanted to take the recent release of our claims stats as an opportunity to share some key facts about the people behind these numbers.
- We have one of the UK’s largest claims teams
- A dedicated claims assessor supports claimants throughout the process
- We do not take declining any claim lightly. Borderline decisions are referred to the ‘Grey Claims Panel’, a group of senior managers who will consider all the facts in every effort to pay the claim for the customer
- We offer a free additional support service with Scottish Widows Care – a RedArc personal nurse adviser can offer emotional support and practical advice to customers and their families
- We partner with MacMillan who provide support to customers going through a cancer-related claim. This be may be to help with questions about their condition, or simply someone to talk to.
Join us on our Webinar on Monday 13th May and hear from our leading-industry experts about how publishing claims stats can be used to change perceptions and improve client trust. Another great way to build your CPD.
