How great client services create lasting client relationships
Derek Adams is joined by The Mortgage Mum’s Shelley Walker to discuss how brokers and lenders can benefit from offering great customer service.
They explore what customers can and should expect, how The Mortgage Mum creates lifetime clients and how they use social media and word of mouth to build key relationships.
About Shelley Walker
Shelley is a Senior Mortgage Broker at The Mortgage Mum, an all-female Mortgage and Protection Advice firm, who pride themselves on delivering excellent service, tailored to their clients. With over 20 years’ experience helping others and with a 5 star client rating, Shelley truly reflects The Mortgage Mum’s ethos and reputation.
Still to come on Skipton Talks:
22 March – The New Build market: how we got here and what comes next
Rachael Hunnisett chats all things New Build with Craig Hall from LSL Property Services. They talk about pivotal moments in the history of the New Build market and we get Craig’s expert take on what we can expect next in the industry.
29 March – A focus on Joint Borrower, Sole Proprietor
Learn about our Joint Borrower, Sole Proprietor (JBSP) Scheme, as Derek speaks to BDM Tracey Nash and Underwriting Lead, Charlotte Raw about our JBSP proposition. Find out how it could help your clients in different scenarios, including divorce and friends helping friends.
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