TFC Homeloans are delighted to announce the merger with Solent Mortgage Services is now fully completed and wish to thank all our partners for the overwhelmingly positive feedback. As you know we have been on a journey over the last few months and have been working hard to improve our service levels and align our systems. We are responding to all new enquiries on the same business day and are looking forward to processing your new cases. Whilst our industry faces challenges with some lender’s turnaround times we are working with them to put specialist teams and processes in place to manage expectations and improve the customer experience.
The reason for the merger was to improve service, products and bring these benefits to help you;
- A larger infrastructure and experienced staff
- Upgraded 1APP DIP & Application system with more great features coming
- More regional meetings with our lenders and our BDMs
- Enhanced Service – same business day turnaround on your cases
- New lenders and products coming soon
As TFC and SMS have merged, so have our systems. The refreshed system is called 1APP and is powered by TFC – you can submit DIPs to us as well as track your cases through this system. Our people and brokers are at the centre of our world and we pride ourselves on our broker centric philosophy and dedication to providing the best possible service on every case. We have extensive experience across our full service range which includes residential and buy-to-let mortgages for just about every client type, nationwide.
We would like to take this opportunity to thank you for your support over the last few months and the teams are ready and waiting to speak to you about your cases.
To get in touch with us about a new enquiry or an existing case please contact us on 0161 694 7900 or email info@tfchomeloans.com. If you would like to find out more about TFC please visit www.tfchomeloans.com.
