We are committed to providing an excellent claims service to our members and we are continually looking for ways to improve it. Wanting to make our claims service both quicker and easier for our members, we have launched a pilot to digitise the process using Alpha Trust, the digital claims solution from iPipeline.
As the first UK adopter of iPipeline’s AlphaTrust technology, our income protection members will be able to submit their claim form and provide supporting information via a secure online platform creating a faster and more efficient service.
Meeting all the Claims Charter requirements
The implementation of the new online platform means we now meet all of the criteria for the Protection Distributors Group (PDG) Claims Charter.
Alan Knowles, Chair of The Protection Distributors Group, said; “The Exeter is leading the way and putting claims at the heart of its business. The claims process needs to be straight forward and accessible for customers. The Exeter is now among those insurers that are fully compliant with The Protection Distributors Group ‘Claims Charter’ and we hope to see more insurers follow.”
The benefits of both people and technology
The improvements to our claims process using technology will save both time and remove paperwork for both intermediaries and members.
However, the digital changes to our claims process are not at the expense of personal contact. Each of our members is allocated a dedicated claims assessor during their claim and we keep in touch with members during the claim to offer a range of support services as required.
For more information about The Exeter, why not organise a webinar or meeting with our sales team on 0300 123 3207 or email us at sales@the-exeter.com
