At The Exeter, we pride ourselves on offering a personal, efficient service – one of the reasons we were awarded the Financial Adviser 5 Star Service Award for an impressive third year running in 2015.
One of our success stories is the relationship between advisers and our team of underwriters – here are some reminders about what makes this service that little bit different:
Personal touch
Our underwriters are here to help, not hinder you. They welcome calls or emails to discuss pre-sales or decision queries and often provide alternative solutions if it suits your client better.
Market-leading non-medical evidence limits
If your clients are under the age of 42, we will not ask for the routine medical evidence that other insurers might – regardless of the benefit they choose.
Turnaround times
Our turnaround times set adviser expectations and give you confidence:
- We guarantee to review applications that come in by 3.15pm on the same day
- Since September 2015, 96% of IP cases took less than one day to review
- In 2016, we’re aiming to review 100% of cases within this timeframe.
Our team of underwriting experts are ready to help you process your income protection cases quicker and with more confidence. Give them a call on 0300 123 3203 or email them at underwriting@the-exeter.com
