As you are aware, Marsden Building Society withdrew all products from Intermediary distribution on 14th September.

We are pleased to advise you that as of 2^nd November we will be launching a limited number of products back into the market.

Having reviewed the recent demands and challenges in the mortgage world at the moment, we wanted to bring back our support for first time buyers and older borrowers.

We understand that our service standards and turnaround times have been impacted by the recent volume of business. Whilst we are not quite back to ‘business as usual’ they have improved from where they were when we withdrew from the market.

To try and combat delays, we have launched new documentation checklists to ensure brokers are fully aware of our requirements when submitting an application. We are going to issue these whenever we process an AIP or receive an application. We are also providing a link to our current service standards when receiving new applications so brokers are aware of our turnaround times and can manage customer expectations.

So we are not overwhelmed by business volumes, we have decided not to relaunch our products for our Expat Residential and Expat BTL at this moment in time and our Later Life range has been limited down to two products. We do hope to support our Expat customers in the not so distant future.