At Virgin Money, we believe partnerships should be based on great service, not lip service.
That means not just meeting but beating our SLAs where we can. In fact, if we can’t get an offer to your customer within 10 working days of receiving a fully-packaged application, we’ll give them £100.*
We can start to review your fully-packaged application once all the correct customer supporting documents requested at review stage have been received. When you know what we need from you please:
- Ensure that you send us all of the documents we’ve asked for to progress your clients application, and please don’t send us additional unnecessary documents as this may cause delays.
- Scan and email your supporting documents to docs@virginmoney.com. Please remember that this mailbox should only be used for ‘supporting documentation’, not for new applications or other mortgage correspondence.
- Clearly include the 8-digit mortgage/case number in the email subject field – it’s really important you include this.
- Send one email per case where you have multiple cases, and include supporting documents as attachments – we accept MS Office attachments, PDF, JPEG, PNG, BMP, GIF, ZIP.
- Make sure that all documents are submitted to us within 20 days.
If you prefer post, you can send supporting documents to:
Mortgage Processing, Virgin Money plc, Jubilee House, Gosforth, Newcastle upon Tyne, NE3 4PL.
Please keep these simple tips in mind and you and your clients will be a step closer to completion. And don’t forget that if you’re ever in doubt about the requirements, your dedicated service team is always just a phone call away.
To find out more about Virgin Money, take a look at virginmoneyforintermediaries.com or talk to your dedicated BDM.
