In these unprecedented times our priority must be to look after and protect our colleagues, as well as support customers and business partners. We have taken the steps necessary to relocate our colleagues and we are now operational from multiple sites, including the majority of staff now working from home, such that we can continue to provide high levels of service to support our customers and partners during this difficult time.
We are experiencing a higher level of contact from our existing customers as their individual circumstances change, and from business partners processing existing loan applications. We have successfully responded to this by redeploying colleagues as appropriate between business functions.
In light of the above, the evolving situation across the country in respect to COVID-19, the Government’s and/or regulator’s current or future responses to tackling the situation, and to provide clear, effective direction to our business partners, we have made the following decisions:
- For a temporary period, effective immediately, we will not accept any new applications across our product range.
- We are prioritising those applications already in the pipeline that are for purchases and specifically on those where the borrower has already exchanged contracts.
- Our pre-offer pipeline is currently being reviewed whilst we assess the market environment and our lending criteria.
Together as a lender has been supporting customers for over 45 years, through many challenging environments, and will continue to do so. Today we feel that supporting our existing customers through these difficult times is the prudent and sensible thing to do and has to be our priority.
The situation will remain under constant review and our teams will remain in close contact to ensure that you are kept as up to date as possible during this period.
Please support us in these uncertain times so that we can continue to support you and your clients.
