Over the past 2 years we’ve been listening to your feedback in order for us to deliver a great customer experience to you. As a result, we have recently invested heavily in improving our process to give you what you need from a true specialist lender. Thank you for your ongoing support.

“Vida Homeloans have had a massive turnaround in terms of service and process! Their service was excellent, the communication was 100%”

Service Highlights

• Over the last 12 months we have expanded our Underwriting and Administration teams in both our London and Skipton locations
• We have invested in a new, slicker process – we now see more applications that are ‘right first time’
• Document uploads are checked by our Lending Administration team to ensure the underwriter has all they need to provide you with an accurate initial assessment of your case. Fees are paid at the same time as the mandatory documents are uploaded
• 7 telephone BDMs, averaging only 18 seconds to answer your specialist queries and your hard to place cases