Getting case updates just got easier

Great news, you can now get updates on your existing Virgin Money applications through our live chat service.

Discuss a new application and check the progress of your existing cases all through live chat, without having to call us.

Plus, our case tracking service is still available on VMO and we’ll continue to send you regular updates by email, so you’re always in the know.

Give our live chat service a try, it’s easy to use and available 9am – 5pm Monday to Friday (9.30am – 5pm on Wednesday). You just need to have your FCA number handy.

If you’ve got any questions or would like to discuss a new case directly, please get in touch with your BDM