Dear Partner
At Virgin Money we are committed to making it easier for you to do business with us. That’s why we are improving the way we process the new build applications you send us.
We have introduced a dedicated processing team who will manage all your new build applications from submission through to Offer and completion.
Our team will provide…
Improved support – One team dedicated to processing all new build applications.
Upfront underwriting – We aim to give you a decision on your application within 24 hours from a new build specialist.
Smarter approach – We will instruct a valuation once the underwriting decision has been issued and accepted.
Regular updates – Access to updates on existing cases, keeping you informed every step of the way. Call 0345 600 1477† for any queries on the new build applications you have submitted.
We know the new build market can be fast-paced so we hope the introduction of the new build processing team, to help process your applications quickly and instruct valuations straightaway, will help to make your life easier.
A comprehensive proposition
We’ve made a number of enhancements to our new build proposition. This includes:
- Cash incentives up to 5% and unlimited non-cash incentives without impacting the loan amount.*
- Deals available up to 85% LTV for new build houses.
- A comprehensive range of Help to Buy: Equity Loan deals for government schemes in England, London, Scotland and Wales.
- Part-exchange transactions accepted.**
- Six month Offer of Loan as standard with a six month extension if needed. Subject to criteria.
- Improvements to the way we calculate affordability for Help to Buy: Equity Loans.
- A Product Transfer service meaning you can renew a customer’s mortgage with Virgin Money at the end of their term and receive a procuration fee.
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