Virgin Money wants to help you process your cases as quickly as possible and that means not just meeting but beating their SLAs where they can. They make a clear commitment of getting offers to you within 10 working days of receiving a fully-packaged application, or they will give your customer £100*.
When submitting your supporting documentation to Virgin Money, simply follow their helpful tips and you can be confident that this will help speed up the application process.
When you know what they need from you please:
- Ensure that you send all of the documents they’ve asked for to progress your application, and please don’t send additional unnecessary documents as this may cause delays.
- Send scanned copies or photographs of your supporting documents from your business email to docs@virginmoney.com. Please rememberthat this mailbox should only be used for ‘supporting documentation’, not for new applications or other mortgage correspondence.
- Clearly include the 8-digit mortgage/case number in the email subject field – it’s really important you include this.
- Send one email per case where you have multiple cases, and include supporting documents as attachments – they accept MS Office attachments, PDF, JPEG, PNG, BMP, GIF, ZIP.
- Make sure that all documents are submitted within 20 days.
If you prefer post to email you can send supporting documents to:
Mortgage Processing, Virgin Money plc, Jubilee House, Gosforth, Newcastle upon Tyne NE3 4PL.
Keep these simple tips in mind and you and your clients will be a step closer to completion. And don’t forget that if you’re ever in doubt about the requirements, your dedicated service team is always just a phone call away. You can find their contact details on the website.
*Please visit the website for full terms and conditions.
