When the COVID-19 pandemic began in 2020, we made a pledge to all our private medical insurance customers.

We’ll soon honour our pledge by giving back some of the premiums your clients paid. The amount will be based on the difference between the claims we expected and what actually happened.

We also continue to encourage your clients to contact us when they need to claim, as the majority of medical services are available.

Throughout the pandemic, we remained focused on helping your clients get access to the medical support they needed. However, there were times when it was more difficult to access private treatment. This was the case particularly during the first phase of the pandemic where private facilities supported the NHS in the national effort to combat COVID-19.

During the pandemic, some treatment was delayed and some was cancelled. We expected the period of lower claims to be broadly offset by the period of higher claims. We now know PMI claims to Aviva have been lower than planned over this entire period. This means we will be returning the difference between expected claims costs and actual claims costs to your UK PMI policyholders as we pledged.

In October last year, we said we would extend the pledge period to allow us to make a fuller assessment of the situation.

Since then, we’ve seen that claims have been slower to catch up than we expected and this has been the key driver in us determining that now is the right time to be making these COVID-19 Pledge payments, whilst also being fully aware of the current pressures on household finances.

We’ll continue to monitor the situation and will review the position at the end of the year to see if a further payment is due in 2023.

In line with our commitment about payments made in 2023, we’ll add a 20% enhancement to any second payment.

We’ll make the payment in the same way that your clients paid their most recent premium.

We’ll be contacting your Aviva clients in the coming months to let them know they’re eligible for the COVID-19 Pledge payment.

Here are a few sample copies of the communications just in case they contact you:

Steve Bridger
Managing Director – UK Health

This email was sent to annemarie@therightmortgage.co.uk. The email and any files sent with it are intended only for the named recipient. If you are not the named recipient please telephone/email the sender immediately. You should not disclose the content or take/retain/distribute any copies. Please do not reply to this email as the mailbox is unattended. To make sure you receive a prompt reply to your enquiry, please use our contact us section.

For information about how we collect and use your personal information when you use Aviva, please visit http://www.aviva.co.uk/privacy-policy or request a copy by writing to us at: The Data Protection Team, Aviva, Pitheavlis, Perth, PH2 0NH

Aviva Health UK Limited. Registered in England Number 2464270. Registered Office 8 Surrey Street Norwich NR1 3NG. Authorised and regulated by the Financial Conduct Authority. Firm Reference Number 308139. A wholly owned subsidiary of Aviva Insurance Limited. This insurance is underwritten by Aviva Insurance Limited. Registered in Scotland, No. 2116. Registered Office: Pitheavlis, Perth, PH2 0NH. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Firm reference number 202153.
Aviva Health UK Limited acts as agent of Aviva Insurance Limited for the purposes of: (i) receiving premium from our clients; and (ii) receiving and holding claims money and premium refunds prior to transmission to our client making the claim or entitled to the premium refund.