We’ve made some positive changes to our portal.

What we’ve changed:

Effective immediately  the Portal will return and display the True Surplus Figure on each and every application based on our internal affordability model.

We hope that the enhancement to the portal will give brokers back their confidence in placing business with central trust, as they can now be certain of the affordability position of the applicant.

In addition to the above, where affordability may trigger the need for a Bank statement, the portal will automatically refer the application to the mortgage desk for assessment.

The mortgage desk will review the income and expenditure entered and will call you to discuss whether a bank statement is needed to move the application forward, or whether alternative documentation can be provided to evidence lower items.

I would like to thank you for your continued support and feedback in helping us improve our service and customer journey

If you have any questions please call the mortgage desk on 0800 980 6086 or email mortgagedesk@centraltrust.co.uk