This week we want to share with you some results from our surveys, that we send out at offer stage to every broker. Over the last 12 months we’ve received some great feedback about our products and services – here are some highlights:

\\ 88% rated the service from our BDMs & RSMs as Excellent or Good

(6% ok, 6% don’t know)

\\ 90% rated the service from our telephony team as Excellent or Good

(10% ok)

\\ 88% rated our lending criteria as Excellent or Good 

(9% ok, 1.5% poor, 1.5% don’t know)

\\ 87% rated our website as Excellent or Good

(12% ok, 1% didn’t use)

\\ 84% rated our online application portal as Excellent or Good

(13% ok, 1.5% didn’t use)

We want to continually improve the services and products we offer, so let us know if there is anything we can do – just drop us an email or complete one of our surveys if/when we send one to you.

We’ve also included a new Friday Fact for you to ponder and details of our final face to face event of this year.

To discuss a new case find the contact details for your RSM or Telephone BDM on our website.

 For general enquiries about Zephyr contact us on 0370 707 184 (Mon to Fri from 9am to 5pm) or send us an email.