Throughout the coronavirus pandemic the team at OneFamily have remained committed to offering you a great personal service. We will continue to send you regular updates, particularly with the latest COVID-19 changes impacting our service – such as our recent emails letting you know that we have returned to onsite valuations for our Super LTV product – and most importantly, we will be keeping our lines open so we can reassure and help Advisers like you during such a challenging time.
It’s good to talk
We know how much you value being able to speak directly to our friendly and specialist team of Underwriters whenever you have a case which needs to be discussed in a bit more detail. Here at OneFamily we recognise that not every case is straightforward. By taking the time to listen thoroughly and understanding your customers individual needs and the unique aspects of their property, this puts us in a stronger position to make clear and straightforward lending decisions for you.
We wanted to use this opportunity to remind you of some aspects of our lending policy which you may or may not be aware of. The list below offers you some examples of what we will potentially consider – of current relevance as we understand for some customers, their financial decisions may have altered in the last few months along with the practical changes being made in their day to day lives too.
We will be happy to review and consider the following:
- Age restricted properties – with an age restriction of 55+ with a maximum of 3% re-sale fees, so long as it is not a new build property which is less than 12 months old.
- Home working – where a customer works from home and may have set up a small home-office within their property. Examples of professions could include accountants, architects and financial advisers.
- Flat roofs – of up to 40%, with a referral of those exceeding 25%.
- A property in a flood risk area – on the basis that the property has not flooded within the boundaries within the last 5 years and buildings insurance can be obtained on standard terms.
We can also offer our specialist support on the following property types:
- Shared ownership
- Listed buildings
- Annexes
- Ex-local authority
- Abestos roofs
- Solar panels (leased or owned)
Full details of our Lifetime Mortgages lending criteria can be found on our Adviser site.
Call our Underwriting team today on 0800 802 1645* – SELECT OPTION 4
When you’re ready to discuss your case directly with our experts, please don’t hesitate to pick up the phone. Or alternatively, if you’d prefer to send a message or request a call back, please email the team:
lifetimemortgages@onefamily.com
We’re always happy to support you in any way we can, and we will be looking forward to talking with you soon.
Please note, our Lite and Standard products are continuing to use desktop valuations until further notice, whilst onsite valuations are available on our Super LTV product for properties in England and Wales.
