Further to our announcement on 2nd February 2021 confirming the sale of a portfolio of owner occupied residential mortgages (the portfolio) to NatWest, we want to let you know that we will be transferring the portfolio on 19th November 2021.

What does this mean for our customers?

We have sent a letter to all customers who have a mortgage in the portfolio, to let them know that the transfer to NatWest will happen from close of business on the 19th November 2021.

The mortgages will transfer and our customers will become NatWest mortgage customers. We have provided more information on what this means for customers in the letter, and also on our dedicated webpage: https://www.metrobankonline.co.uk/mortgagetransfertonatwest/

If you receive a customer query please refer them to this webpage.

If they would like to talk to someone about their individual situation they can call our mortgage servicing team on 0345 319 1200, up until the close of business on 19th November 2021. After that date the customer will need to speak to NatWest. NatWest will be in contact with customers soon to provide the contact details of their teams.

Mortgage Contract Variations:
If you have submitted an application to us before the 5th November 2021, this will not be impacted and will follow our standard process.
If you have submitted an application to us after the 5th November 2021 we will not be able to complete this due to the short time until transfer. You will have received direct communication from us if impacted. We have reached out to our customers directly to explain this to them, and we have also confirmed this in our letter.

Product Switches:
Any product switches completed before close of business on 19th November 2021 will not be impacted and will follow our standard process.

After the 19th November 2021 you will no longer be able to submit product switch applications for customers who have transferred to NatWest through our portal.

How do I know, if a Metro customer comes to me, whether they are part of the transfer?

All customers in the portfolio will have received our letter confirming this.
If you have an appointment with a Metro Bank customer over the next few weeks we suggest you ask them whether they have received the letter