Now, more than ever, it is important that customers maintain the protection cover they have, and where possible, we’ve added extra flexibility to our protection products. If your clients’ income has been impacted by coronavirus, we have introduced three options for our products, so your clients can adapt their policies to their personal circumstances. [...]

From Monday the 27th April we will resume requesting medical evidence for all applications in our pipeline, and also for all new applications. We previously stopped these requests in order to reduce pressures on the NHS. Having monitored the situation closely, we’ve reviewed this decision and feel that we now have the required confidence [...]

British Friendly have announce three new initiatives designed to help advisers put clients on risk quicker. The initiatives include the withdrawal of automatic requests for medical evidence, the introduction of a tele-interview in partnership with Morgan Ash and the continuation of GP report requests. (Click here read the full statement)

As the significant health crisis that is COVID-19 has developed, we have been and continue to work hard to adapt our approach, so that we can continue to provide services to you and your clients, in a way that is fit for this environment. Key updates Facility for clients with affordability concerns VitalityLife is [...]

Underwriting standards during CV19 Our underwriting team is committed to providing the same standards for new business decisions, set pre COVID-19, we are determined to help as many people as possible obtain the peace of mind protection brings. We still offer over 83% of applicants an instant decision following application and over 90% have [...]

Read our protection specific COVID -19 FAQs to help you through these difficult times. Find out more

How would you like to have your own commercial insurance consultant on tap to train your team on the commercial insurance opportunity; advise on marketing this sector of your client base; deliver on an agreed strategy;  and have somebody who will be there to consult with you and answer questions as and when they [...]

We know that you’re doing as much as you can to help your clients. We wanted to let you know of a few changes we’ve made this week, designed to support your clients during this uncertain time. Flexible policy requests We are receiving calls from many customers facing financial hardship, who are looking for [...]

Over the past two weeks, the MetLife team have ran two hugely successful MultiProtect webinars which over 760 advisers have viewed. These short 30 minute webinars, covering our claims position and relevancy in the current climate have given advisers a real understanding of how MultiProtect, a non-underwritten product, can benefit existing clients and add [...]

Join our Intermediary Chief Executive, Isobel Langton, on the upcoming FT adviser webinar where she’ll be discussing what great service looks like. Advisers are often encouraged to appraise providers on the service levels they offer, but what should 'good' service look like? What differentiates an okay support package from a great one? This webinar [...]