Lifetime mortgage application cycle
| STAGE 1 Applications received waiting to be worked | STAGE 2 Case checked and reviewed for approval (packaged for underwriters) | STAGE 3 Case assessed by Underwriters for approval and set to offer | STAGE 4 Offer approval to Offer issued | General Post | |
|---|---|---|---|---|---|
| Benchmark SLA | 1 | 2 | 3 | 1 | 3 |
| Current SLA | 1 | 2 | 3 | 1 | 3 |
| Where are we with this/action plan | Currently working on applications as soon as they are received | On track | On track | On track | On track |
Work carried out last week by the underwriting team has brought them back in line with their 3 day SLA.
