Lifetime mortgage application cycle | |||||
STAGE 1 Applications received waiting to be worked | STAGE 2 Case checked and reviewed for approval (packaged for underwriters) | STAGE 3 Case assessed by Underwriters for approval and set to offer | STAGE 4 Offer approval to Offer issued | General Post | |
| Benchmark SLA | 1 | 2 | 3 | 1 | 3 |
| Current SLA | 1 | 2 | 5 | 1 | 3 |
| Where we are with this/ action plan | Currently working on applications as soon as they are received. | On track | With minimal work left over for 02/01 the Underwriters should shortly be 1 day behind instead of 2. | On track | On track. |
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