We have a new Coronavirus Hub on our website. The hub address is www.aegon.co.uk/coronavirus.html . There is a dedicated Protection section within the FAQs. Since my last update, we’ve made the following changes: Our claims line is open. For everything else, please email us or use our online services. We’ve updated the medical evidence [...]
FROM TODAY - ADDITIONAL QUESTIONS ON OUR APPLICATION FORM AND INCREASED LIFE PROTECTION NON-MEDICAL LIMITS COVID-19 APPLICATION QUESTIONS For all new applications submitted we’ll now ask 4 new COVID-19 questions as part of the application. The questions are: In the last month have you: Tested positive for Coronavirus illness (Covid-19)? Been personally advised [...]
Below are some of the things Paymentshield is doing to support you and important updates on our products. The links will take you to their website for full details of all the changes. Quick Quote Paymentshield have enhanced their Quick Quote tool to help speed up the quoting process. They’ve partnered with global analytics [...]
As a business, our purpose has always been to offer services and products that support our customers when they need it most. This remains our primary focus and we wanted to share some details around our approach to our customer service at this time. Due to the impact of Covid-19 we are having to [...]
We are thrilled to announce that this week we were joined by our first guest, Mike Adams OBE. Mike is an incredible speaker and advocate for improving access to products and services, for people with disabilities. Purple have gained significant attention in recent years with Purple Tuesday, a day where all organisations are [...]
During this time of great uncertainty, we’re here to help. This information is here to help you keep your business running, we hope you find it useful. Useful links Full statement (covers how servicing are continuing to work remotely and our UW/claims changes) - https://adviser.royallondon.com/protection/campaigns/coronavirus-statement/ CPD hub to help support continued professional development [...]
After a few unprecedented weeks, we wanted to reach out to you all and thank you for your continued support through these challenging times. Today we are pleased to announce the launch of Vitality at Home, a range of initiatives that provide additional ways for our members to keep active throughout this exceptional time. [...]
Service and support online These are challenging times, and as in line with Government guidance on COVID-19, some of our offices are currently closed and we may be unable to answer your telephone queries. We need your help to use our online support and services as much as you can and help us keep [...]
The insurance industry is being extremely reactive to Covid-19, the highly infectious virus which from the start of the year has spread globally. We have seen many countries implement strict social distancing measures and lockdowns, which have impacted on millions of people’s daily lives. Many are turning to the industry with lots of questions surrounding their [...]
In the wake of the recent Government response to COVID-19 and the unprecedented stress this is placing on the National Health Service, we have been reviewing how this impacts our ability to obtain medical evidence and our obligations as a responsible insurer. As a result, in order to avoid placing addition workload on stretched [...]
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