In today’s uncertain world, you can still be certain we’re here to help.
In 2019, we helped more than 15,000 customers and their families by paying out over £731 million in individual protection claims. This is an extra £93 million compared to 2018 and a total of £2.9 billion over 5 years.
These figures show our commitment to your clients, and how we want to make sure we pay as many claims as we can, as quickly as possible, giving them the reassurance they need.
To see our 2019 claims statistics in full please click here.
More than just numbers
Our claims statistics aren’t just numbers – they are real people that we’ve helped in their time of need.
We’re committed to making sure our claims process supports your clients and their families, that’s why we’ve signed up to The Protection Distributors Group Claims Charter. It ensures we deliver the highest standards to your clients throughout their claims process.
How we’re going further for your clients
- Dedicated customer experience team
- Claimants have a named point of contact
- All our most experienced claims assessors are Samaritan trained
To find out more please click here
| Workshop | Detail | Dates |
| Reasons to talk General Insurance (CII CPD) | Looks at the benefits of selling GI and how it can help support your business. | Tues 12th May 2pm until 2.30pm Tues 26th May 2pm until 2.30pm |
| How to connect with customers and target the back book opportunity
| Understand the benefits of the product and tailoring to the customers’ needs. Also looking at objection handling techniques. | Thurs 14th May 10.30am until 11am Fri 22nd May 12am until 12.30pm |
| Objection Handing techniques (CII CPD) | Understanding the common objections and how to overcome them | Thurs 14th May 2pm until 2.30pm Fri 22nd May 10.30am until 11am |
| Sales Psychology session 1 | How to understand your customer and improve your influencing skills | Monday 18th May 11am until 11.30am Wed 27th May 2pm until 2.30pm |
| Sales Psychology session 2 | How to understand your customer and improve your influencing skills | Monday 18th May 2pm until 2.30pm Thurs 28th May 2pm until 2.30pm |
| Sales Psychology session3 | How to understand your customer and improve your influencing skills | Thurs 21st May 11am until 11.30am Fri 29th May 11am until 11.30am |
