Feedback from intermediaries is absolutely invaluable in helping us improve our offering.
That’s why we’re extending our offer validity for purchase products to 5 months for non new builds – because when you talk, we listen. Offer validity for new build purchases will remain at 6 months.
These changes come into effect as of now and brings us more in line with the rest of the market, and will offer house-hunters that extra bit of flexibility whilst buying their dream home.
We’re making a rate change too!
We’re also making rate changes across our range of residential mortgage products – all of them decreases, you’ll be happy to know. These will go live at the same time as the increased offer validity terms, this Thursday (24th) at 8am.
Here’s what you need to know:
• We’re reducing the rates on 34 of our products across our purchase, remortgage and First Time Buyer range
• Rate decreases are between 5 and 15bps
• We’ve refreshed the product codes on all our products.
A new rate table with revised product rates and codes is available on our website now.
Remember, if you need to secure a rate from the current range, you will need to submit a full mortgage application before 8am on Thursday 24th January.
Any questions? We’re all ears
Track your case via your online Portal. You can also see our current service levels on the log-in page.
Not registered yet? Sign up here
For new business queries, contact our TBDMs on support@digitalmortgages.net or 0333 399 0055, Monday to Friday from 9am to 6pm. Or Saturday from 9am to 1pm, excluding bank holidays.
For submitted cases, contact mortgage processing on mortgageprocessing@digitalmortgages.net or call 0333 3990 055 and press option 1, Monday to Friday, from 9am to 5pm excluding bank holidays.
Remember
We’re a whole bank packed into an app. So to get a mortgage with us each applicant will need:
● Their own smartphone or tablet, which is compatible with our app
● The Atom bank app
● Their own unique email address
● Their own unique mobile number
Do your customers need a helping hand with the app? They can watch our YouTube videos or you can download the Customer Guided Walk Through.
