Teacher, Jemma, brought her house in 1990 jointly with her husband, mother and her mother’s partner. But in 2015, Jemma was being threatened with eviction due to administrative errors through no fault of her own.

Her attempts to resolve the issue were met with indifference, bureaucracy and delays. When she started receiving threats of repossession, she decided it was time not only to seek help, but to also move her mortgage to another lender.

Find out how Pepper Money helped Jemma avoid eviction from her home by remortgaging despite the complex nature of her history.

Watch the case study here