Please see below for the very latest information for submitting and managing applications with Barclays.

We love a quick chat

At this time our telephony support colleagues are busy answering customer enquiries in addition to those from intermediaries, such as yourself. So to help you get the answers you need even quicker, we’ve boosted the number of skilled staff available to support you through our online LiveChat service which is available within the Barclays Intermediary HUB.

The LiveChat team can assist with any new application queries so they can provide you with exactly the same information as our telephony team. If you need to contact us, why not log in for quick chat.

Mortgage Payment holidays – Residential and Buy to Let

Last week we introduced the option for up to a three-month mortgage payment holiday for customers who are struggling to make their payments because of the impact of the COVID-19.

We subsequently launched an online form for Residential mortgages and can now confirm this is also available for our Buy to Let customers too. This online form is now live for our BTL customers.

As a recap if your client needs to request a payment holiday, please ask them to:

  • Visit barclays.co.uk/coronavirus/mortgages and read the FAQs
  • Complete the online form as it’s the quickest and easiest way to apply and also allows our telephony colleagues to prioritise the support of our most vulnerable customers.

Important information: Customers will receive a text message within five working days of their online request confirming if their payment holiday has been accepted.

We can also confirm that your clients (Residential and Buy to Let) can rate switch whilst on a mortgage payment holiday. Any standard ERC’s and Fees associated with the product transfer will be applicable.

Temporary closure of Land Registry Offices in Scotland and Northern Ireland

On Monday, we confirmed we are working closely with UK Finance following the temporary closure of both the Registers of Scotland (RoS) and Northern Ireland’s Land and Property Services Offices.

We can confirm we can continue to release funds for completions in Scotland (where an Advance Notice has been filed) however, at this stage, we are still unable to proceed with completions in Northern Ireland whilst the Land Registry is closed.

As a reminder, new applications for Scotland and Northern Ireland should not be submitted, however, further advance applications and rate switches can continue to be processed as usual. We will keep you updated as the situation develops.

Offer extensions for qualifying purchases
We’re currently finalising arrangements for applicants to request a three month mortgage offer extension due to COVID-19 disruption.To manage your client enquiries, it’s important to note that this will only apply to purchase cases which legally exchanged prior to Wednesday 1st April. For remortgages, our offers are only valid until the date confirmed within the offer letter and will not be able to be extended beyond this.

We’ll be able to share more information with you very soon.

Thanks for your ongoing support.