Every year insurance providers release their claims paid statistics for the previous year.

But outside of our industry, this isn’t really seen as news. There’s a preference in the consumer press for stories about unpaid claims and the unfairness of it all. But hopefully, greater transparency and more education will help us to pay more claims.

Read our full article where Craig Paterson, Underwriting and Claims Philosophy Manager, provides more insight into claims and why some don’t get paid.