I just wanted to make you aware of some changes that we have implemented, additional wording that has been added to the system to clarify a few things following feedback received.
- Credit Commitments due to expire in 3 months
- Interest and Direct Debit Payment Date information
A paragraph has been added to the Bank Account Details page which clearly explains that the customer’s first monthly payment may be higher than expected.
“Interest is charged from the date of completion and will be collected by Direct Debit with your customer’s first monthly payment, therefore the first monthly payment may be higher than expected. Please be aware that the completion date will automatically be set as the Direct Debit payment date, the customer can amend the payment date over the telephone after the first payment has been collected successfully.”
- Flats Above Public Houses (pubs)
With immediate effect we will no longer consider properties above Public Houses (Pubs) irrespective of location
Properties next door to or adjacent to a Public House (pub) will still be consider however they are subject to the valuers comments.
