Please refer below for our current service levels to help manage your customer’s expectations for new applications.
Important timescales
New fully-packaged ‘right first time’ applications to approval are taking on average:
| Type | Average number of working days’ for Underwriting assessment |
| Standard Applications up to £1m paid in UK Sterling | Employed – 8 w/d Self-employed – 8 w/d |
| Non-standard All foreign income applications plus applications in UK Sterling between £1-3m | Employed – 3 w/d Self-employed – 3 w/d |
| Complex Credit Applications £3m+ paid in UK Sterling and all system declines | Pre-underwriting assessment – 6 w/d Underwriting assessment – 1 w/d |
