Lifetime mortgage application cycle

STAGE 1

Applications received waiting to be worked

             STAGE 2

Case checked and reviewed for approval (packaged for underwriters)

 STAGE 3

Case assessed by Underwriters for approval and set to offer

 STAGE 4

Offer approval to Offer issued

General Post

Benchmark SLA

 1 2 3 1 3

Current SLA

 1 2 4 1

3
Where we are with this/ action plan Currently working on applications as soon as they are received. On track Overtime is being used to control this. On track

Currently within SLA.

Volumes are still high and are likely to stay at this position.