Lifetime mortgage application cycle | |||||
STAGE 1 Applications received waiting to be worked | STAGE 2 Case checked and reviewed for approval (packaged for underwriters) | STAGE 3 Case assessed by Underwriters for approval and set to offer | STAGE 4 Offer approval to Offer issued | General Post | |
Benchmark SLA | 1 | 2 | 3 | 1 | 3 |
Current SLA | 1 | 2 | 4 | 1 | 3 |
| Where we are with this/ action plan | Currently working on applications as soon as they are received. | On track | Overtime is being used to control this. | On track | Currently within SLA. Volumes are still high and are likely to stay at this position. |
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