Lifetime mortgage application cycle

STAGE 1

Applications received waiting to be worked

             STAGE 2

Case checked and reviewed for approval (packaged for underwriters)

 STAGE 3

Case assessed by Underwriters for approval and set to offer

 STAGE 4

Offer approval to Offer issued

General Post

Benchmark SLA

 1 2 3 1 3

Current SLA

 1 2 3 1

3
Where we are with this/ action plan Currently working on applications as soon as they are received. On track On track. On track

On track.