Please refer below for our current service levels to help manage your customer’s expectations for new applications.

Important timescales

New fully-packaged ‘right first time’ applications to approval are taking on average:

Before contacting our Broker Support Team, please check the following online tools to get the support you need as quickly as possible:

• Broker portal for case tracking and updates
• Check our current service levels on our website
• Use our Chat with us facility for a quick response

Packaging your cases

For employed customers, please upload the latest full month’s bank statement showing a salary credit within the last 35 days.

For self-employed customers please ensure the latest 3 months’ worth of business bank statements (or personal account statements if used for business purposes) of which the latest must be dated within 35 days of the application. The business bank statements must include the monthly summary sheet detailing the total credits and debits for the month.

Thank you for your continued support.

HSBC UK